Shipping policy

Complimentary Shipping Within South Africa
CLOWNHAUS is proud to offer free shipping on all orders to our customers in South Africa, ensuring your skincare favourites arrive at your doorstep without additional costs.

Order and Shipping Process
• Order Confirmation: You'll receive an email confirmation immediately after your purchase. This means we've successfully received your order and are getting it ready.
• Shipping Notification: Once your order is packed and dispatched, you'll receive a second email with tracking information, allowing you to monitor the progress of your delivery.

Delivery Schedule

Deliveries are made Monday through Friday, 9:00 AM to 5:00 PM. Please ensure someone is available to receive the package during these hours.

International Shipping Interest
While CLOWNHAUS currently ships exclusively within South Africa, we are eager to reach our international audience in the future. If you're outside South Africa and interested in our products:

Important Shipping Details
• Shipping Partners: We partner with reputable couriers to ensure your order arrives safely and efficiently.
• Packaging: Our products are carefully packaged, ensuring they arrive in perfect condition while considering environmental impacts.
• Handling Time: Orders are typically processed within 1-2 business days before shipping.
• Delivery Issues: Please get in touch with our customer support directly for assistance with any delivery concerns, including unsuccessful delivery attempts.
• Customs and Duties: As we plan for international shipping, please be aware future orders may be subject to customs or duties upon entering your country.

Support and Feedback
Your satisfaction is our priority. For further assistance or to provide feedback on our shipping service, please reach out to us. We value your input and constantly seek to improve your CLOWNHAUS experience.

Thank you for trusting CLOWNHAUS with your skincare needs. We're here to ensure a smooth and enjoyable shopping journey from checkout to delivery.